Delivery Report — Q3 2026
July – September 2026· PDF · A4
How our engagements performed this quarter: response times against the SLA, milestone punctuality, uptime on managed systems and the time clients got back from the delivery model. Published every quarter, whether the numbers are flattering or not.
- 94% of milestones delivered on or before the agreed date across 38 active engagements
- Average first reply of 3 hours 40 minutes against the contractual 24-hour SLA, with zero breaches
- 99.96% uptime across managed production systems, with every backup restore-tested in the quarter
- Thin-slice prototypes reached working software in 19 days on average from scope sign-off
View as table
| Item | hrs / month |
|---|---|
| Status meetings replaced by weekly demos | 16 |
| Manual month-end reconciliation | 14 |
| Chasing vendor updates | 9 |
| Re-keying data between tools | 22 |
| Reporting assembled by hand | 11 |
