Software is a living system — we keep it alive.
Launch is the start, not the finish line. Our support plans keep the systems we build — and the ones we didn't — patched, monitored and improving, with a 24-hour response SLA stated in every contract.
At a glance
- 2017
- Founded
- 150+
- Clients served
- 1,550+
- Projects delivered
- 24h
- Response SLA
Why launch day is where most vendor relationships quietly end
Most development contracts end at launch, which is exactly the point where a system starts needing attention: dependencies drift out of date, traffic patterns emerge that the original build never anticipated, and the one person who understood the deployment pipeline has moved on to the next client. Nobody notices until a backup fails to restore during an actual incident.
The cost is invisible right up until it isn't: a security patch that never shipped becomes the entry point for a breach, a slow query nobody profiled becomes a customer-facing outage, and an untested backup turns a recoverable mistake into a permanent one. By then the original vendor is unreachable or quoting emergency rates.
We treat support as a continuation of the same engineering discipline, not a separate downgraded tier — the same architects, the same 24-hour SLA, and backups we actually restore-test rather than just schedule.
Signs a system is unsupported
Nobody has restore-tested a backup in the last year
Dependencies and security patches are months behind
No one can name who gets paged if it goes down tonight
The last vendor is unreachable or quoting emergency rates
At a glance
- Response SLAStated in every contract
- 24 hrs
- Incident first responseOn managed operations
- 1 hr
- Support tiersMonth-to-month after quarter one
- 3
- Systems we didn't buildAudit first, then stabilise
- Welcome
What every plan covers
The unglamorous discipline that keeps systems live for years — standard on every plan, never an upsell.
24×7 monitoring
Metrics, logs and alert routes that reach a human — with uptime and incident history in your monthly report.
Backups that restore
Scheduled backups with periodic restore drills — an untested backup is a hope, not a plan.
Patching & upgrades
Dependency updates, security patches and framework upgrades scheduled, tested and documented.
Performance upkeep
Slow queries caught before users feel them — with monthly reviews of latency and error budgets.
Monthly reporting
Uptime, incidents, cost and backlog movement — one written report you can actually read.
Named engineers
You talk to the people who know your system, not a ticket queue reading from a script.
How we are performing right now
Updated September 2026 · Refreshed every quarter from our delivery tracker
Support plans
Three tiers, transparent scope, no lock-in — every plan is month-to-month after the first quarter.
Essential care
Keep it healthy
Systems we built, light-touch support
- 24-hour response SLA on tickets
- Bug fixes & small improvements
- Monthly health & uptime report
- Backup monitoring & restore drills
- Dependency & patch updates
Best for stable systems with steady traffic
Managed operations
We run it, you build
24×7 monitoring with on-call cover
- Everything in Essential care
- 24×7 monitoring, alerting & on-call
- 1-hour first response on incidents
- Infrastructure-as-code upkeep
- Cost & performance optimisation
- Quarterly architecture review
Best for revenue-critical platforms
Growth retainer
Maintain & extend
Ongoing features on a predictable budget
- Everything in Managed operations
- Reserved hours for new features
- Priority sprint planning
- Dedicated Slack channel
- Named engineer continuity
Best for products under active growth
We take over existing systems. Audit first, stabilise second, then support — even if another vendor built it.
Nothing depends on us. Code, infrastructure and credentials stay in your ownership throughout.
Cost stays honest. Monthly cost reviews with budget alerts — no silent cloud-bill creep.
Book a scoping call with a software architect — not a sales bot.
You'll get a reply within one business day. We'll send a rough estimate in 3 days and a fixed proposal in 7.
Prefer to talk first? Phone, email and office address are on the contact page.